Hotel Policies

Security is our highest priority to ensure the confidentiality of your personal information.

We securely store all information on our site. This includes personal information such as your first and last name, personal and business address, telephone number, postal address and email address.

The information they provide us is not shared with unauthorized third parties.

Reservation Policies

WARRANTY POLICY
A valid credit card (in the name of the guest) is required at the moment of making the reservation, the security code must be provided to guarantee it. The information must be complete, if any information is missing, your reservation will not be respected.

At the moment of generating your reservation, it is necessary to pay in advance the first night and in high season or non-refundable periods, you must make the full payment of your stay to guarantee your reservation.

CANCELLATION POLICY 2019
April 15-20, 2019 Non-refundable
April 21 to 27, 2019 Cancel 21 days before / Total stay penalty.
April 28 to 30, 2019 Cancel 05 days before, / penalty 1 night.
01 May to May 04, 2019 Cancel 14 days before / penalty 3 nights.
05 May to 05 July, 2019 Cancel 5 days before / 1 night penalty.
06 July to August 10, 2019 Cancel 14 days before / penalty 3 nights.
11 August to 12 September, 2019 Cancel 3 days before / 1 night penalty.
13-15 September, 2019 Non-refundable.
September 16 to November 14, 2019 Cancel 5 days before / 1 night penalty.
November 15 to 17, 2019 Non-refundable.
November 18 to December 12, 2019 Cancel 5 days before / 1 night penalty.
December 13 to 18, 2019 Cancel 14 days before / Penalty 2 nights.
December 19, 2019 to January 05, 2019 Non-refundable.

CANCELLATION POLICY 2020
January 01 to 04, 2020 - Non-refundable.
January 05 to February 29, 2020 - 14 days before check-in (2 nights penalty).
March 01 to April 05, 2020 - 5 days before check in (1 night penalty).
March 13 to 15, 2020 Non-refundable. April 06 to 11, 2020 - Non-refundable.
April 12 to 18, 2020 - 21 days before check in (Total Stay Penalty).
April 19 to 30, 2020 - 5 days before check in (1 night penalty).
May 01 to 04, 2020 - 14 Non-refundable.
May 05 to July 09, 2020 - 5 days before check in (1 night penalty).
July 10 to August 15, 2020 - 14 days before check in (Penalty 3 nights).
August 16 to September 15, 2020 - 5 days before check in (Penalty 1 night).
September 16 to 18, 2020 - Non-refundable.
September 19 to November 12, 2020 - 5 days before check in (1 night penalty).
November 13 to 15, 2020 - Non-refundable.
November 16 to December 03, 2020 - 5 days before check in (1 night penalty).
December 04 to 17, 2020 - 14 days before check in (2 nights penalty).
December 18 to January 03, 2020 - Non-refundable.

No arrival policy:
In case of No Arrival, one night will be charged.

Extra person policy:
Charge for extra person in the room. See rate when checking availability.

Juvenile policy:
Children under 6 years old do not pay. From 6 to all 12 yes they pay.
Minors from 13 to 15 years are considered juniors and yes they pay.

Pet policy:
Sorry, pets are not accepted.

Important note:
If you require an invoice it is important to notify you at the time of shipment by filling out the corresponding attached form, once the current month has elapsed, no application can be invoiced. Send a copy of the payment to the mail: accountsxcobrar@vamarvallarta.com indicating your invoice request.